Privacy Policy

Last Updated: June 24, 2026

1. Introduction

This Privacy Policy describes how Concentric Media Sdn Bhd (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects information when businesses use our platform and services to onboard and manage their WhatsApp Business Accounts and related Meta Business assets.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you use our platform, we may collect:

Business Information

  • Business name
  • Business address
  • Business registration information
  • Business website
  • Business contact information

Meta and WhatsApp Business Information

Through Meta’s APIs and Embedded Signup process, we may receive access to:

  • Meta Business Account identifiers
  • WhatsApp Business Account identifiers
  • WhatsApp phone number identifiers
  • Business display names
  • Account status information
  • Messaging limits and quality ratings
  • Configuration and profile information

User Information

  • Name
  • Email address
  • Phone number
  • User account identifiers
  • Role and permission information

Technical Information

  • IP address
  • Browser information
  • Device information
  • Login activity
  • Audit and system logs

3. How We Use Information

We use collected information to:

  • Facilitate onboarding of WhatsApp Business Accounts
  • Configure and manage WhatsApp Business services
  • Verify customer identity and account ownership
  • Provide customer support
  • Monitor service performance and security
  • Comply with legal and regulatory obligations
  • Improve our products and services

4. WhatsApp and Meta Data

Our platform accesses Meta and WhatsApp Business information solely for the purpose of:

  • Connecting customer accounts
  • Managing approved WhatsApp Business messaging services
  • Providing administrative and operational functionality
  • Supporting customer service and troubleshooting

We do not sell or rent Meta or WhatsApp Business Account information to third parties.

5. Sharing of Information

We may share information with:

  • Meta Platforms, Inc. and its affiliated services as required for WhatsApp Business operations
  • Service providers assisting in hosting, security, analytics, or support
  • Regulatory authorities when required by applicable law
  • Professional advisers, auditors, or legal representatives where necessary

We do not sell personal information to third parties.

6. Data Retention

We retain information only for as long as necessary to:

  • Provide services to customers
  • Fulfill contractual obligations
  • Comply with legal, regulatory, tax, and accounting requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of information where permitted by law
  • Withdraw consent where applicable
  • Object to certain processing activities

Requests may be submitted using the contact information below.

9. Third-Party Services

Our services integrate with Meta Platforms, including WhatsApp Business Platform and Meta Business Manager.

Your use of Meta services remains subject to Meta’s own policies and terms, including:

10. International Transfers

Information may be processed and stored in countries where our service providers, infrastructure providers, or Meta operate. Appropriate safeguards will be applied where required by applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Concentric Media Sdn Bhd
Email : [email protected]
Phone : +603 7610 2000